Lisbon Airport Taxi will only charge 5% transaction fee against the booking price levied by the online payment service provider and guarantee the refund as long as 12 hours’ notice before pick up time is provided. All cancellations must be made online or via an email to which you will receive confirmation by us. If you do not receive an email from Lisbon Airport Taxi confirming the cancellation, then it may mean we have not received your email. In this case, please call our customer services team. No refund will be issued in the following circumstances;

• No refund is made if the passenger does not show up for pre-paid journeys.
• No refund is made for cancellation of a booking where less than 12 hours’ notice is provided.
• No refund is made if the passenger is uncontactable at pick-up time for pre-paid journeys.
• No refund will be consider in any case once passenger has used the Service